Refund Policy

At Renso Foods, we are committed to providing high-quality products and ensuring customer satisfaction.

Order Changes and Cancellations

If you need to make changes to or cancel your order, please contact us as soon as possible at marketing@rensofoods.ca or call (+1) 877-437-9562. We will do our best to accommodate your request before the order is processed or shipped.

Returns and Refunds (7-Day Policy)

We offer a full refund within 7 days of purchase, subject to the conditions below:

• Items must be unused, unopened, and in their original packaging
• Proof of purchase (receipt or order confirmation) is required
• Return requests must be submitted within 7 days of receiving your order

Once your return is approved and received, a full refund will be issued to your original payment method.

Perishable and Food Products

Due to the nature of food products, we may decline returns or refunds for:

• Opened or partially consumed items
• Products not stored properly after delivery
• Items returned beyond the 7-day period

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or full refund at no additional cost.

Shipping Issues and Undeliverable Packages

If your order is returned to us due to failed delivery:

• If the package is unopened and in resellable condition, we may issue a refund minus any shipping and handling fees
• If the package is opened or damaged, a refund may not be issued